Privacy Policy

Last updated: 20th June 2025

This Privacy Policy explains our policies and procedures regarding the collection, use, and disclosure of your information when you use our services. It also informs you of your privacy rights and how the law protects you.

We use your personal data to provide and improve our services. Using our services means you agree to the collection and use of your information in accordance with this Privacy Policy.

Account: A unique account created for you to access our services or parts of them.

Company: Refers to House Designer (also “we,” “us,” or “our”).

Cookies: Small files placed on your device by a website, storing details of your browsing history and preferences.

Country: Refers to the United Kingdom.

Device: Any device that can access the services, such as a computer, mobile phone, or tablet.

Personal Data: Any information that relates to an identified or identifiable individual.

Service: Refers to our website and related services.

Service Provider: Any natural or legal person who processes data on behalf of the Company, including third party companies facilitating our services.

Usage Data: Data collected automatically, generated by the use of the services or its infrastructure.

Website: Refers to House Designer, accessible at housedesigner.com

You: The individual accessing or using the services, or the company or legal entity on behalf of which the individual is accessing the services.

Personal Data

While using our service, we may ask you to provide personally identifiable information, including your email address, first name and last name, phone number, and address or postal code.

Usage Data

Usage data is collected automatically when using the service, including information such as your device’s IP address, browser type and version, the pages you visit, and the time and date of your visit. If accessing via a mobile device, we may also collect your mobile device ID, IP address, operating system, and browser type.

We use cookies and similar tracking technologies to monitor activity on our website and store certain information.

Essential Cookies enable basic functionality such as authentication and fraud prevention. Preference Cookies remember your choices and settings. Analytics Cookies help us understand how you use the services. Advertising Cookies deliver relevant ads to you.

We display a cookie banner on your first visit, allowing you to manage preferences in accordance with UK GDPR and PECR. You can also manage cookies through your browser settings, though some features of the website may not function properly if cookies are disabled.

We may use your personal data to provide and maintain our services (including monitoring usage), to manage your account and grant access to specific features, to perform and fulfil any contractual agreements with you, to contact you with updates, offers, or service related information, to send promotional content about similar goods, services, or events (you may opt out at any time), for business transfers such as mergers, sales, or other transactions, and for analytics and improvements to our services, products, and marketing efforts.

We process your personal data based on one or more of the following: your consent, the performance of a contract, compliance with legal obligations, or our legitimate interests such as improving services and communications.

We may share your information with service providers to monitor and analyse usage or communicate with you, in connection with business transfers such as mergers, acquisitions, or asset sales, with affiliates such as parent companies, subsidiaries, or joint ventures, and to comply with legal obligations where required by law or to protect our rights.

We retain your personal data only as long as necessary for the purposes outlined in this policy, including compliance with legal obligations, resolving disputes, and enforcing agreements. Usage data is retained for a shorter period unless required to strengthen security, improve functionality, or comply with legal obligations.

Your personal data may be transferred to and processed in countries outside the United Kingdom, which may not have the same data protection laws. However, we ensure that your data is treated securely and in accordance with this Privacy Policy.

When transferring your data, we implement safeguards such as Standard Contractual Clauses (legally binding agreements ensuring data protection), Adequacy Decisions (transfers to countries approved by relevant authorities), and additional safeguards including encryption, pseudonymisation, or similar measures where applicable.

If you have questions about these safeguards, contact us.

We use third party services to monitor and analyse service usage. Google Analytics is a web analytics service that tracks website traffic and can be opted out of via a browser add on. For more on Google’s privacy practices, see their Privacy and Terms page.

We may send you newsletters, promotions, or other marketing materials. You can unsubscribe using the link in our emails or by contacting us.

We use third party services for payment processing, such as Stripe. Your payment information is processed securely, and we do not store sensitive payment details. For more, see Stripe’s Privacy Policy.

Our services may contain links to third party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Under the GDPR, you have the right to access your data and receive a copy, to correct inaccurate or incomplete data, to request deletion of your data in certain circumstances, to object to the processing of your data for direct marketing or other legitimate interests, to receive your data in a machine readable format, and to withdraw previously provided consent.

To exercise your rights, please email [email protected] or contact us.

We take reasonable steps to protect your data, including encryption and secure servers. However, no method of transmission over the internet is completely secure. In the event of a data breach, we will notify affected individuals promptly.

The Company may disclose your data if required by law or to comply with legal obligations, protect our rights or property, investigate possible wrongdoing, protect the personal safety of service users or the public, or guard against legal liability.

We may update this policy periodically. When changes are made, we will post the updated policy on this page and notify you via email or a notice on our website. Any significant changes will be communicated clearly to ensure transparency.

For any questions, email us at [email protected] or contact us directly.